This Policy concerns the Protection of Personal Data (hereinafter "PD") as implemented by HAPY, a limited liability company, whose registered office is located at Parc Marcel Dassault, 150 Rue Amelia Earhart, 34430 Saint-Jean-de-Védas, France, registered in the Trade and Companies Register of Montpellier under identification number 833 861 248, represented by Mr. Valery PERINET in his capacity as Manager.
This Policy describes the way in which we collect and use your personal data in relation to the website www.reptiles-planet.com and the associated services.
This Policy does not apply to any product, service, website or content offered by third parties or governed by their own data protection policy.
This Policy highlights our guidelines and practices relating to your personal information (information about you that makes it possible to identify you) and its processing. This Policy may be modified at any time.

​

PRESENTATION
HAPY SARL is committed to protecting the confidentiality and security of your data.
Our objective is to provide you with our products and services while respecting your privacy and the commitments we have made in our two Data Protection laws:

1. Your data belongs to you

2. Your data is protected

HAPY SARL is committed to providing its products, services and resources in accordance with the requirements of the General Data Protection Regulation (GDPR).
Protecting the information entrusted to us is a matter to which HAPY SARL attaches the highest importance.
HAPY SARL hosts and publishes the website www.reptiles-planet.com which includes the processing and storage of all data collected on or through the website.
If you decide to use the website www.reptiles-planet.com, you accept that HAPY SARL collects and uses information about you, including personal and financial information, under the conditions defined in this Privacy Policy.
If you do not accept the terms of this Privacy Policy or any modification made to these terms, please leave the website www.reptiles-planet.com and do not purchase any HAPY SARL product offered for sale on this site.

​

What information is collected on www.reptiles-planet.com?
You can use the website www.reptiles-planet.com without providing personal information to HAPY SARL. However, you will need to provide certain information, including:

• your last name, first name, date of birth, address, phone number and email address if you wish, in particular, to receive information from HAPY SARL

• as well as certain financial information (such as your bank card or credit card number) if you decide to purchase products offered on the website www.reptiles-planet.com, for the payment of the ordered products and the processing of your order.

The user must obligatorily indicate, when creating their account, whether they are over 16 years old. Otherwise, they will not be able to order on the website www.reptiles-planet.com

Payment of your orders and payment details:
When you pay on our site, your payments are secured. The company HAPY SARL does not collect your payment data. All your banking details are collected only by our PCI-DSS certified payment service provider (Be2bill), which ensures the security of payments. When you pay an order, the card used for payment is kept for the time necessary for the transaction and then for a period of 13 months from the payment in order to guarantee proof of the transaction and fight against payment card fraud.
The information provided on the website www.reptiles-planet.com will be stored on the WIX server in France (see our Terms and Conditions).
The retention period of your personal information is 10 years. However, your bank card or credit card number, kept to facilitate reimbursement by HAPY SARL in the event of exercising the right of withdrawal, will be deleted within 15 days from the receipt of the ordered product.
You can also at any time send an email requesting HAPY SARL to delete the personal information concerning you once your order has been processed and delivered (see "My account"). HAPY SARL may collect non-personal information about you even if you do not purchase any product on the website www.reptiles-planet.com.

Receiving information:
HAPY SARL also gives you the opportunity to receive information that may be of interest to you, including information about Reptiles Planet products as well as new products offered on the website www.reptiles-planet.com.
If you do not wish to receive this information, you can at any time choose not to receive further communications by contacting our Customer Service by email at info@reptiles-planet.com.

How is the information you provide on www.reptiles-planet.com used?
As part of the fight against online payment fraud, HAPY SARL, as data controller, may transmit your financial information to an external service provider equipped with an online fraud detection tool in order to authenticate a payment.
HAPY SARL may also communicate the information you provide on the website www.reptiles-planet.com to third parties who provide services on or to the website www.reptiles-planet.com.
HAPY SARL may also communicate the information you have provided if it believes in good faith that such disclosure is necessary to comply with applicable law, a subpoena or any other legal process. For example, HAPY SARL may disclose the information necessary to identify or contact a person or even bring legal action against a person or entity likely to violate the General Terms and Conditions of Sale and Use of HAPY SARL or likely to cause harm or disrupt other users of the website www.reptiles-planet.com. In the event that HAPY SARL, or all or part of its assets are acquired by a third party, the customer list of www.reptiles-planet.com may be included in the transferred assets.
As HAPY SARL does not control the privacy policies or practices of third parties to whom it transmits information about users of the HAPY SARL website, this Privacy Policy does not cover the use or disclosure of such information by these third parties.

How do we manage the content you share on social networks?
You can choose to use the hashtags we provide to tag your content on social networks such as Instagram, Facebook, Twitter, Pinterest, YouTube or LinkedIn.
By using these hashtags, you acknowledge and consent that your content may appear on our site and be used to link to our products or services.
We remind you that the information you make public on social networks can be viewed, used and saved by other people around the world, including in countries without legislation guaranteeing adequate protection of your personal information, as defined in your country of residence.
We also draw your attention to the fact that when you submit content using one of our hashtags, your use of social networks is exclusively governed by the terms and conditions of these social networks. We invite you to read them and refer to them regularly.
If you no longer wish one of your contents to appear on our site, please delete it from the social network or stop using one of our hashtags.

​

Links:
The website www.reptiles-planet.com may contain links to third-party websites. HAPY SARL has no control over the content, privacy and data protection policy or actions of these websites. The use of the information you may provide to third parties on other websites or that these third parties may collect on other websites is not governed by this Privacy Policy.
You should carefully review the privacy and data protection policy of third-party websites and contact the publishers of these sites with any questions about how they use information about you.
HAPY SARL cannot be held responsible for any third party, its affiliates or its agents who do not use information about you in accordance with that third party's privacy policy or in accordance with any contractual or legal obligation to which that third party, its affiliates or agents may be subject.

​

Security:
We have implemented technical and operational measures to protect personal data against accidental loss, alteration, disclosure or unauthorized access.
The personal information you provide to us is stored on our password-protected secure servers behind firewalls, and we use SSL (Secure Sockets Layer) encryption to ensure that the transmission of sensitive information for payments and contributions is encrypted and properly protected.
We train our employees on the importance of data protection and we specifically focus on protective measures against the unauthorized disclosure of personal data.
You are also responsible for the security of your information, including keeping confidential the passwords we have given you or that you have chosen. We encrypt the passwords stored on our website to protect them from unauthorized access. We ask you not to disclose your password to anyone and to be careful about the information you share in public areas of our website that may be viewed by all its users.
Unfortunately, the security of transmissions via the Internet cannot be guaranteed. We do our best to protect your personal data, but we are not able to guarantee the security of data you transmit through our website or any public network.
You assume the risks of any transmission of personal data. Without prejudice to the mandatory legal obligations to which we may be subject, we cannot be held responsible for any circumvention of the confidentiality or security measures contained on our website.
Only authorized staff of HAPY SARL, staff of third-party companies (e.g. service providers) have access to your personal data.
HAPY SARL staff who have access to your personal data are required to comply with confidentiality regulations.

Your rights:
In accordance with your rights under European data protection legislation, you have the right to access information about you in our possession, the purpose of its use, to whom it may have been communicated, as well as other information. We generally need one month to respond to access requests.
However, we reserve the right to verify your identity and may, in the case of complex requests, need two months to respond.
We may also request financial compensation for the administrative costs incurred in the case of excessive or manifestly unreasonable requests.
We may also request additional information to locate the data you are looking for and certain legal exemptions exist to your right of access, in accordance with European data protection legislation.
Under European data protection legislation, you have the following rights, which may be exercised by making a written request to us:

1. right to correction of personal data in our possession that are inaccurate or incomplete

2. right to erasure of personal data as soon as possible when they are no longer necessary with regard to the purposes for which they were collected

3. right to object to the automated processing of your personal data, where applicable (for example, for automatic background checks)

4. right to object to the use of your personal data for direct marketing purposes

5. right to object to and/or limit the use of personal information for a purpose other than that specified above, unless there is a legitimate reason;

6. right to data portability to another data controller when the data has been collected with your consent or is used in a contractual context and processed automatically.

Please note that, in order to be fully compliant, these requests may be transmitted to third parties involved in the processing of your personal data on our behalf.
If you wish to exercise any of these rights, please write to us at the address below.
If you make a request and are not satisfied with our response or believe that we are processing your personal data unlawfully, you have the right to complain to the CNIL.
In certain conditions, you may also request the blocking or deletion of your personal data retained by NAHÉ, unless it retains them for legitimate legal purposes.
To communicate with HAPY SARL on questions or issues concerning its data processing procedure, please contact the Data Protection Officer at the following email address: info@reptiles-planet.com

Where applicable, you must ensure that you provide HAPY SARL with updates or changes to your information, including in particular those relating to your postal and/or email address so that we can ship your orders to the correct address and contact you about it if necessary.
HAPY SARL may also retain for archiving purposes copies of communications with users of the website www.reptiles-planet.com and any response to questions or comments sent to users by our Customer Service.

Modifications and updates to the Privacy Policy:
By using the website www.reptiles-planet.com, you agree to the collection and use of your information in the manner described in this Privacy Policy.
This Privacy Policy reflects the business practices in force within www.reptiles-planet.com, it may be modified and updated. In case of modification or update, the revised Privacy Policy will be posted on the website www.reptiles-planet.com, with mention of the last date of update.
If you authorize HAPY SARL to keep in its customer database the confidential information you provide on the website www.reptiles-planet.com, and if HAPY SARL intends to disclose this information to third parties or subsidiaries in a way not included in this Privacy Policy, HAPY SARL will inform you in writing and give you the opportunity to refuse any further use or disclosure of your personal information.

Contact us:
If you have questions about the Privacy Policy and NAHÉ’s practices regarding the protection of personal data, please contact us at info@reptiles-planet.com or by mail at HAPY SARL, Parc Marcel Dassault, 150 Rue Amelia Earhart, 34430 Saint-Jean-de-Védas.

​

COOKIE POLICY
What is a cookie?
A cookie is a small text file saved on your computer, your tablet or your mobile phone which makes it possible to record and track data concerning your use of the website.
www.reptiles-planet.com uses cookies in order to identify you or to store your product selection in your basket for example. Cookies are managed by your internet browser.
By continuing to use the website www.reptiles-planet.com, you accept the setting of our cookies and acknowledge that you understand the terms of our cookie policy.
You can modify your preferences at any time by going to the section "Manage your cookie preferences".

What cookies do we use?
Two types of cookies are present on our site:
• Cookies strictly necessary for the functioning of the site

These cookies allow you to use the main functionalities of the website www.reptiles-planet.com such as storing your product selection in your basket. These cookies facilitate navigation and are necessary to make online purchases.
• Third-party cookies

These are in particular statistical analysis cookies which collect information about the browsing done on our site, thus allowing us to improve your user experience and adapt services to your preferences. There are also advertising cookies which aim to personalize and/or improve content and navigation by offering you services that may interest you on other websites. All the information collected is anonymous.
You can modify your preferences at any time by going to the section "Manage your cookie preferences".

Manage your cookie preferences:
You can easily disable and/or delete cookies from your computer, your tablet or your mobile phone through the management of your browser settings.
We recommend that you do not disable cookies strictly necessary for the functioning of the site (cookie marked "mandatory" in the table "What cookies do we use?") as this would prevent you from ordering online and benefiting from the services of the website www.reptiles-planet.com.
In order to manage cookies as closely as possible to your expectations we invite you to configure your browser taking into account the purpose of the cookies.
More information about cookies on the CNIL website: https://www.cnil.fr/vos-droits/vos-traces/les-cookies/

​