HAPY SARL

1. SCOPE OF APPLICATION
   These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by the company "HAPY SARL," a limited liability company with its registered office at Parc Marcel Dassault, 150 rue Amélia Earhart – 34430 SAINT JEAN DE VEDAS, RCS Montpellier no. 409 301 082 (hereinafter the "Seller") with professional and private buyers (hereinafter the "Clients" or the "Client"), wishing to purchase the products offered for sale by the Seller (hereinafter the "Products") as listed in the Annex. They specify, in particular, the terms and conditions of ordering, payment, delivery, and management of any returns of the Products ordered by the Clients. The General Terms and Conditions of Sale may be supplemented by special conditions or by a quotation or purchase order submitted for the Client’s acceptance prior to any transaction. These General Terms and Conditions of Sale apply to the exclusion of all other conditions, including those applicable to in-store sales or through other distribution and marketing channels. The General Terms and Conditions of Sale may be subject to subsequent amendments; the version applicable to the Client’s purchase is the one in force at the date of the order / signature of the quotation / purchase order or specific contract by the Client.

2. PRODUCTS OFFERED FOR SALE
   The Products offered for sale are those listed in the current catalog or on the website www.reptiles-planet.com. This list may evolve and be updated depending on the Products offered and stock availability. The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity, are presented in the current catalog or on the website www.reptiles-planet.com. The Client is required to take note of them before placing any order and before signing the quotation / purchase order or specific contract. The choice and purchase of a Product is the sole responsibility of the Client. The photographs and graphics shown, whether in the current catalog or on the website www.reptiles-planet.com, are not contractual and shall not engage the Seller’s liability. The Client must refer to the descriptions and instructions of each product to learn about its properties, essential features, and delivery times, as well as, in the case of continuous or periodic supply of goods, the minimum duration of the proposed contract. Contractual information is presented in French and confirmed at the latest at the time of order validation by the Client. The Products are offered for sale without geographical limitation. In the case of an order to a country other than mainland France, the Client is the importer of the Product(s) concerned. For all Products shipped outside the European Union and French overseas territories, the price will be automatically calculated excluding tax on the invoice. Customs duties or other local taxes, import duties, or state taxes may be payable. They are the responsibility of and are borne solely by the Client.

3. VALIDITY PERIOD OF THE PRODUCT OFFER
   Product offers are valid while stocks last. However, by countersigning or validating by email the purchase order / specific contract, the Seller guarantees the Client the availability of the Product ordered.

4. SELLER’S CONTACT DETAILS
   The Seller’s contact details are as follows:
   SARL "HAPY"
   SIREN: 409301082
   Registered office: Parc Marcel Dassault, 150 rue Amélia Earhart – 34430 SAINT JEAN DE VEDAS
   Email address: info@reptiles-planet.com

In accordance with the French Data Protection Act of January 6, 1978, as reinforced and supplemented by the GDPR (General Data Protection Regulation) effective May 25, 2018, the Client has, at any time, as indicated below, the right to access, rectify, oppose, delete, and transfer all personal data by writing, with proof of identity, to the Seller’s address mentioned above. It is specified that a minor may consent alone to the processing of personal data from the age of fifteen. For minors under fifteen, double consent is required: that of the minor and that of the guardian holding parental authority. Placing an order, materialized by signing the quotation / purchase order or specific contract, constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale. The Client acknowledges having the necessary legal capacity to contract and acquire the Seller’s Products.

1. ORDERS
   5.1 Placing the order
   Sales of products will only be finalized after the Client has signed the quotation / purchase order or specific contract proposed by the Seller. For orders placed exclusively by email, the Client’s signature on the quotation / purchase order shall constitute acceptance of these General Terms and Conditions, which will also be attached to the email sent to the Client. For orders placed on the Seller’s website, acceptance of the order will be preceded by acceptance of the General Terms and Conditions of Sale and Use of the website, specifically submitted to the Client’s approval before placing the order.

5.2 Order modification
Any modifications to the order requested by the Client will only be taken into account, within the Seller’s capabilities, if they are notified in writing (letter, email, etc.) at least SEVEN (7) calendar days before the scheduled delivery date of the Products ordered. In any case, the order modification will require the Provider’s agreement and the Client’s signature of a specific purchase order / quotation with possible price adjustment. The Seller therefore always reserves the right to refuse modification of an order already accepted by the Client.

5.3 Refusal of the order
The Client’s order may be cancelled by the Seller, for any reason whatsoever, such as lack of necessary delivery information, difficulty in supplying a product, or an order from an insolvent Client or one who has previously been in conflict over an order. The Client will be informed by the Seller.

5.4 Deposits
The purchase order / quotation or specific contract may provide, depending on the nature, quantity of orders, and negotiations between the Parties, for a deposit to be paid under the terms set out in the quotation / purchase order / specific contract submitted for the Client’s signature. The final invoice will mention deposits already paid. In the event of termination of the order / contract, the deposit will only be retained by the Seller if termination results from a fault of the Client.

1. PRICES
   Orders are placed on the basis of the Seller’s prices in force on the day the order is placed, according to the price list / quotation previously submitted for the Client’s acceptance, as indicated in the "Orders" article above, or according to the price indicated in the Special Terms of Sale or in a specific Contract. The Seller specifies that the Product prices indicated in the Annex are those in effect as of January 1, 2025, and that prices may change on January 1 of each calendar year. The Client therefore acknowledges and agrees that the applicable prices will be those stated on the quotation / purchase order at the time of the order. In fact, the prices in the Annex may change, particularly due to changes in the cost of raw materials, the Seller’s supplier costs, etc. The Client may request the new price appendix before January 1 of each year to know the following year’s prices. In any case, the new prices will be indicated on the quotation / purchase order. The Client who refuses the price change may choose not to place an order. Prices are net and inclusive of tax. An invoice is issued by the Seller and given to the Client with each order, unless the Special Terms, a Contract, or a specific quotation provide otherwise.

2. PAYMENT TERMS
   7.1 Payment deadlines
   Unless otherwise stated in Special Terms, the quotation or purchase order signed, or in a specific Contract, the price is payable at the time of ordering, in cash, by bank transfer, credit card, or within THIRTY (30) calendar days (if granted by the Seller) at the latest after issuance of the invoice, which will be issued upon delivery of the order. In the case of a deposit paid at the time of ordering, this deposit is payable upon ordering and the balance is payable within THIRTY (30) calendar days (if granted by the Seller) at the latest after issuance of the final invoice. The deposit paid will be deducted from the final invoice. The Seller will not be obliged to deliver the Products ordered by the Client if the Client has not paid the deposit provided in the quotation / purchase order or specific contract. The Seller undertakes to provide the Client with its bank details and any changes thereto for order payment. Any form of payment other than bank transfer must be subject to special approval by a responsible officer of HAPY.

7.2 Late payment penalties
In the event of late payment of sums due by the Client (late payment of the deposit upon signing the quotation / purchase order or late payment of sums remaining due beyond the deadline set in the invoice), a late penalty equal to 10% of the net price excluding tax will apply for each month of delay. This penalty will automatically and by right be acquired by the Seller, without any formality or prior notice. An additional fixed compensation of €40 for recovery costs will also apply. Late payment will also render immediately payable all sums owed by the Client to the Seller, without prejudice to any other action the Seller may take against the Client. In case of non-compliance with the payment terms above, the Seller also reserves the right to terminate the sale and/or suspend and/or cancel the delivery of Products ordered by the Client and/or cancel any discounts, rebates, or allowances granted commercially. Any unjustified payment rejection following a transfer, check, or draft (in the event HAPY has accepted in writing these payment methods) will result in an additional charge of €40 excluding tax for banking and processing fees. HAPY does not accept deductions from payments without correspondence with an existing credit note. In the event of a voluntary deduction without supporting accounting documents, an administrative management fee of €15 excluding tax per file will be charged to the Client. In the absence of a written agreement between the two Parties for the current calendar year, HAPY does not grant discounts for early payment or immediate payment. A credit note issued has a maximum validity of 12 months from the date of issue indicated on the document.

7.3 No offsetting
Unless expressly agreed in advance and in writing by the Seller, and provided that reciprocal claims and debts are certain, liquid, and due, no set-off of any kind may be validly carried out between reciprocal claims and debts of the Seller and the Client, including between possible penalties for late delivery of Products or non-conformity with the order, on the one hand, and sums due by the Client to the Seller for the purchase of said Products, on the other hand.

1. DELIVERIES
   8.1 General rules
   The Products ordered by the Client will be delivered in mainland France, including Corsica. Outside mainland France, the Client is invited to contact the Company to know if delivery is possible at the destination address. If so, the delivery terms will be specified in the purchase order / quotation or specific contract to be signed. By default (unless otherwise specified in the purchase order / quotation or specific contract), transport costs are not included in the sales price for goods delivered outside mainland France. All prices are ex-France or French border. For delivery to destinations outside the European Union, transport is managed by the Client with a freight forwarder. Delivery times are indicated on the quotation / purchase order or specific contract submitted to the Client. The Client is informed that the delivery time indicated on the quotation / purchase order / specific contract is only indicative and not guaranteed; the Seller undertakes to contact the Client to inform them of any delay and agree on a new delivery date. Consequently, and unless otherwise provided by law, any reasonable delay in delivery of the Products shall not entitle the buyer to damages, cancellation, or termination of the order. The Seller’s liability shall not be engaged if non-performance or delay is due to force majeure (meaning any external, unforeseeable, and irresistible event under Article 1148 of the Civil Code), or due to the carrier, or due to Client error in the information provided at order time. The Seller undertakes to make best efforts to deliver the Products within the indicated deadlines. In case of a delay of more than SEVEN (7) days beyond the indicative date, excluding force majeure or Client fault, the Client may terminate the order according to legal procedures, after unsuccessfully requesting the Seller to perform within a reasonable additional time, by registered letter with acknowledgment of receipt. Deliveries are made to the delivery address provided by the Client on the purchase order / contract or by email to the Seller. In France, if no one is available at the Client’s address despite delivery attempts, the carrier will leave a delivery notice inviting the Client to contact them for a new date. The Client waives any penalties or claims against the Company in this case. Abroad, if no one is available, the Client will collect the delivery at the carrier’s office. Depending on the country, the carrier may leave a delivery notice for the Client to call back and arrange a new delivery date. If delivery cannot be made due to the Client’s fault (absence, failure to collect after notice...), the Client will lose their shipping fee contribution, and return costs will be deducted from the refund. If the Client requests a new delivery, new shipping fees will apply. Unless otherwise specified, the Seller undertakes to ship the Product within SIX (6) working days from the order and, in any case, after receipt of the deposit (if required). In case of pre-order of an unavailable Product, delivery will occur as soon as it is available. Certain deliveries may be subject to special conditions depending on the geographic area, communicated at the time of ordering. Unless special circumstances or unavailability, Products will be delivered in one shipment. Delivery, defined as transfer of physical possession or control of the Product to the Client, does not include commissioning of the Products. In case of non-conformity, the Seller undertakes to correct or refund as per "Seller’s Liability – Warranty." The Seller covers transport risks and must refund the Client for transport damage, provided it is correctly noted on the delivery slip and reported as per Article 9.

8.2 Shipping – Delivery
Shipping is charged to the Client as follows:
0Kg ≤ Total weight ≤ 30Kg: €25 excl. tax shipping
30Kg ≤ Total weight ≤ 60Kg: €45 excl. tax shipping
60Kg ≤ Total weight ≤ 100Kg: €60 excl. tax shipping
100Kg ≤ Total weight: €80 excl. tax shipping
For any order placed on www.reptiles-planet.com, the Client is clearly informed of shipping costs depending on the chosen service before confirming the order.

1. TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
   Transfer of ownership of the Products to the Client will only take place after full payment, regardless of the delivery date. Goods travel at the Client’s risk; they must check the condition and number of items on delivery, especially for GLASS PRODUCTS. Any damage must be noted on the carrier’s delivery slip, including references and quantities. The mention "SUBJECT TO INSPECTION OR DAMAGE ON UNPACKING" has no value. Clients must note: "Broken, unsellable"; "Crushed, damaged"; "Open pallet." In case of shortages, Clients must notify by email to info@reptiles-planet.com within 24 hours of delivery, otherwise no adjustment will be possible.

2. SELLER’S LIABILITY – WARRANTY
   Products comply with French regulations. Products benefit, by law and free of charge, from:

• the legal warranty of conformity, for defective or non-compliant Products, provided proof is given,

• the legal warranty against hidden defects from material, design, or manufacturing faults making them unfit for use.
  The Client must notify the Seller in writing within SEVEN (7) days of delivery or discovery of defects and return Products in original condition (accessories, packaging, instructions...). The Seller will refund, replace, or repair non-conforming or defective Products. Shipping fees will be refunded based on the invoiced rate, and return costs reimbursed with proof. Refunds will be made as soon as possible, within THIRTY (30) days after Seller’s confirmation. Refunds will be by bank transfer or check. The Seller cannot be liable for: non-compliance with local laws, misuse, negligence, lack of maintenance, normal wear, accident, or force majeure. Warranty is limited to replacement or refund. The legal warranty applies independently of any commercial warranty. Claims: Service Client by email info@reptiles-planet.com or by mail: "HAPY SARL," Parc Marcel Dassault, 150 rue Amélia Earhart – 34430 SAINT-JEAN-DE-VEDAS.

1. AFTER-SALES SERVICE – RETURN OF GOODS
   Any item under warranty must be returned with proof of purchase, at the Client’s expense. Exchanges or refunds are processed only after receipt or brand approval. Exchanges or returns occur during a new order at the Client’s address. Expired goods: items with a best-before date under 1 month must be reported within 7 days for refund; otherwise, no refund. Items sold with short dates (noted on the delivery slip) or clearance sales are non-refundable. Claims for broken items are accepted only if noted on the carrier’s slip; otherwise, no claim will be considered. Claims must be emailed to info@reptiles-planet.com. Claims by other means may not be processed.

2. TERMINATION – TERMINATION CLAUSE
   Each sales contract may be terminated early if one Party breaches obligations. The complaining Party must send registered mail with acknowledgment, giving THIRTY (30) days to comply. If not corrected, the clause applies automatically and the contract ends. The defaulting Party may owe compensation.

3. INTELLECTUAL PROPERTY RIGHTS
   The Seller remains owner of all IP rights on the Reptiles Planet logo/brand and any distinctive signs on Products. The Client is prohibited from reproducing or exploiting without prior written authorization. The Seller also remains sole owner of website elements (texts, images, logo, etc.), protected by IP laws. The Client is prohibited from copying, reproducing, or distributing without prior authorization. Any infringement may lead to legal proceedings.

4. PERSONAL DATA
   14.1 Processing of personal data
   The sale of Products requires collection and processing of Client personal data. Data (names, addresses, email, phone, etc.) will be stored under the terms below. Data will be processed under French law and GDPR (EU 2016/679). The Seller undertakes to collect and process data with prior consent, only for storage, archiving, commercial emails, etc.; to ensure confidentiality, availability, and security of data; to subcontract only to reliable providers; to process data only within the EU where possible; to ensure employees respect obligations; to act promptly on requests (modification, deletion, opposition, etc.); to retain data only for a legitimate period. Data cannot be disclosed, transferred, rented, or sold. Any regulatory changes will be implemented. In case of data breach, Parties agree to inform each other promptly. Disclosure may be required by law or authorities, in which case Parties must inform each other. Any unauthorized processing is strictly prohibited. By accepting these terms, the Client acknowledges having read the data protection policy and consents to the collection and use of data.

14.2 Exercise of rights related to personal data
The Client (or their legal heirs) has the right of access, objection, and rectification regarding their data, in accordance with Articles 32 and following of Law No. 78-17 of January 6, 1978, known as "Informatique et Libertés."
These rights may be exercised by the Client by sending a request either by postal mail to the Seller’s registered office located at Parc Marcel Dassault, 150 rue Amélia Earhart – 34430 SAINT-JEAN-DE-VEDAS; or by email: info@reptiles-planet.com.
This request must be accompanied by a copy of an identity document bearing the requester’s signature and must specify the address to which a response may be sent to the Client.

1. APPLICABLE LAW – LANGUAGE
   These General Terms and Conditions of Sale and the resulting transactions are governed by French law.
   They are written in French. In the event they are translated into one or more languages, only the French text shall prevail in case of dispute.

2. JURISDICTION CLAUSE
   All disputes arising from the purchase and sale transactions concluded under these General Terms and Conditions of Sale, concerning their validity, interpretation, performance, termination, consequences, and aftermath, and which could not be resolved between the Seller and the Client, shall fall under the exclusive jurisdiction of the Commercial Court of Montpellier.

3. ASSISTANCE – CONTACT
   The Seller provides the Client with a customer support service for any request relating to the Products. To this end, the Client may send an email to the following address: info@reptiles-planet.com.
   More generally, any request concerning these General Terms and Conditions, including requests relating to the Client’s personal data and their right of rectification or deletion, must be addressed to the Seller, at the Client’s choice:

• By email: info@reptiles-planet.com.

• By postal mail: SARL "HAPY," Parc Marcel Dassault, 150 rue Amélia Earhart – 34430 SAINT-JEAN-DE-VEDAS.